We understand you sometime need to return a product. Before you do, we are here to help. Phone us if you are in question about a return. To save you a return shipping cost, please read below. Regards; Fountains n Slate
Most merchandise can be returned within 30 days from date of purchase providing it is in excellent (new) & salable condition. ALL returned products must be complete; this includes pump adapters (spouts) as this is part of the pump.
Any returned order that is not complete is subject to a delay in credit until we receive all products parts.
ALL electrical products (Lights & Transformers) come with a 14 day warranty only. No exceptions
ALL returns need an authorization BEFORE the product is returned.
Packages coming back with Postage Due; that amount will be deducted from your returned order
ALL UPS refused deliveries are subject and will be charged the return fee cost. This is the customer's responsibility.
NOTE: Packaging & Shipping charges are non- refundable.
A 20% Restocking / Processing fee will be applied on all returned products. Unless other wise authorized.
Items missing parts will automatically occur a 10% fee of the item cost.
Returns over 15 Days will occure a 25% Restocking/Processing Fee.
NO Returns after 30 Days, No exceptions.
Fountains n Slate reserves the right to discount refunds due to unauthorized returns and/or missing product parts or broken parts.
These discounts will be taken from your product return amount.
Fountain pumps have a 1 year factory motor warranty excluding Battery Operated Pumps.
Pump impellers are NOT under factory warranty. Please contact us if you have a pump that needs an impeller.
Pumps that are under warranty and are to be shipped back to us by the buyer. The buyer is responsible for shipping costs back to us. There must be ALL paper work included in the box. Once we receive the pump/pumps we will honor the warranty claim.
Warranty pumps being shipped back to the buyer will ship free at our company's discretion.
You must have the original invoice for all returned pumps.
Warranty is excluded for pumps being misused or altered wiring or being allowed to run dry.
Pumps with the power cord altered in any way are non-refundable. Example, cutting the power cord or adding a power cord.
If after you have received your order and are having trouble with a product we will help you troubleshoot the problem with a simple phone call. Before returning an item phone us toll free at: 1-800-643-5804
Sometimes it's just an easy solution. Regards; Fountains n Slate
If you have a question about a return, please email us to confirm our policy.
Fountains n Slate
9 High St
Harmony ME 04942 USA