Special Note: Shipping rates are generated by UPS at checkout.
Do NOT count the day your order leaves here as a shipping day.
UPS ground takes between 3 to 7 business days, also Ground shipments are guaranteed delivery time.
UPS 3-Day Select is guaranteed to be delivered within 3 days.
We also offer, UPS Next Day Air and UPS 2nd Day Air. You choose your own shipping preference!
All UPS Day Air orders must be received before 3PM EST in order to ship that day. If you are uncertain about your order please phone us at: 1-800-643-5804 to confirm your order.
For your convenience, we supply all orders with a tracking number. Please include a valid e-mail address. We have no way of contacting you without a valid e-mail address.
You may have any order put on hold until you want it shipped. This should be pre-arranged. We understand they're certain circumstances that this falls under and would like to accommodate you.
UPS orders only can be tracked and you must bring this to our attention immediately if you feel your order is lost. We can help track your order should you think it is lost.
Fountains n Slate is not responsible for misdirected mail due to incorrect addresses. Please check your shipping address to make sure it is correct.
We ship most orders the same day! Larger orders and special orders are shipped within 1-3 days.We will ship your order when you want it shipped too.
Please bear with us, some special rock orders do take time and will be shipped as soon as possible. We appreciate your tolerance pertaining to this matter.
IMPORTANT! Contact us immediately if you do not receive your package when it is scheduled to arrive. Please do not wait 3 or 4 weeks to contact us. This makes it harder to track the missing package and help you.
United States Postal Service!
We will ship your order through USPS if this is how you'd like your order to be shipped! This we do if you enter your preference in the extra comments field upon checkout or email or phone us with your request.
APO & FPO Addresses; A-OK! We will proudly ship your order USPS Priority Mail.
We can adjust your shipping amount to reflect the correct USPS shipping cost.
Should you like you may phone in your order and we can give you the correct USPS shipping amount for your order. Phone us toll FREE: 1-800-643-5804.
For orders going to Canada, Alaska & Hawaii, we can ship your order through the USPS. Please feel free to email or phone us at the above toll free number with your order and we will accommodate you with the correct shipping amount.
If you have any shipping questions please e-mail us, so we can make the necessary arrangements.
Thank-you;
Fountains n Slate
