Most merchandise can be returned within 30 days from date of purchase providing it is in salable condition.
Packaging & Shipping charges can not be refunded, this is company policy.
A 20% restocking fee will apply to returned products.
Our company does not accept returns after 30 days as credit can not be issued.
ALL returns need an authorization BEFORE the product is returned.
Some issues may vary and you need to speak to a sales representative to resolve your issue.
Fountain pumps have a 1 year factory warranty excluding Battery Operated Pumps.
You must have the original invoice for all returned pumps.
Warranty is excluded for pumps being misused or altered wiring or being allowed to run dry.
ALL electrical products come with a 30 day warranty only.
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Any fountain bowl that is broken, cracked or leaking due to shipping damage MUST be reported within 24 hours from date of receiving your order as this has to be reported to UPS so we can expedite your new shipment.
After 24 hours we are under no obligation to replace a product as this is NOT a shipping damage issue as ALL bowls are checked before leaving here.
If after you have received your order and are having trouble with a product we will help you troubleshoot the problem with a simple phone call. Before returning an item phone us toll free at: 1-800-643-5804
Sometimes its just an easy solution. Regards; Fountains n Slate
All our slate & rock orders are custom made. Therefore we can not accept any returns on these custom items.
If you have a question about a return, please
email us to confirm our policy.
Thank you;
Rockee Rhyan & Fountains n Slate
Fountains n Slate
3841 Arbor Ave.
Bunnell, Fl. 32110 USA
Phone: 1-386-586-4062
Fax: 1-386-437-5733
